HELP.....USB Device Not Recognized HELP HELP

salam, . man ye moshkel vasam pish omade ke nmitonam halesh konam. _*surface pro3*_ faqat ye port USB dare vali jadidan faqat *_USB.3_* saport mikone o _*USB.2*_ peyqame (USB Device Not Recognized ) mide!! hata windows ro ham format kardama ama baz javab nadad. hich rahi hast ke kolan windows...